Responsible Gaming at habajer

1. Our Commitment to Responsible Gaming

At habajer, responsible gaming is not simply a regulatory checkbox — it is a core value that shapes how we design our platform, communicate with our players, and respond to the needs of our community across Bangladesh. From Dhaka to Chittagong, Sylhet to Cox's Bazar, habajer serves hundreds of thousands of players, and we take that responsibility seriously.

We are firmly committed to ensuring that every player who chooses habajer as their gaming platform can do so in a way that is safe, informed, and sustainable. Our responsible gaming framework covers age verification, spending controls, time management tools, self-exclusion options, and access to professional support resources — all designed to give players in Bangladesh genuine control over their gaming experience.

habajer strongly believes that gambling should be a form of leisure entertainment, comparable to going to the cinema or attending a cricket match at the Sher-e-Bangla National Cricket Stadium. It should never be viewed as a method of generating income, solving financial difficulties, or escaping personal problems. If at any point gambling stops feeling like fun, habajer encourages you to use the tools and support described on this page without hesitation.

2. Age Restriction — 18+ Only

habajer maintains a strict minimum age requirement of 18 years for all registered players. This is a firm, non-negotiable rule that applies to every person who creates an account, makes a deposit, or participates in any game or betting activity on the habajer platform. 18+

2.1 Age Verification Process

During the account registration and KYC (Know Your Customer) process, all habajer players are required to submit valid proof of age and identity. Accepted documents include a valid National ID Card (NID), passport, or driving licence issued by Bangladeshi authorities. Accounts where age cannot be verified will be suspended pending the submission of satisfactory documentation. habajer reserves the right to request updated identity documents at any time if there is reasonable suspicion that a player may be under the age of 18.

2.2 Consequences of Underage Gambling

Any account found to belong to a person under the age of 18 will be permanently closed immediately upon discovery. Any funds deposited into such an account will be returned using the same payment method used for the original deposit (for example, returned to the originating bKash or Nagad wallet), minus any winnings accrued, which will be forfeited. habajer may also report suspected underage gambling activity to the relevant authorities where required by applicable law.

3. Deposit Limits

One of the most effective tools for responsible gaming is controlling the amount of money you deposit into your habajer account over a given period. habajer allows all registered players to set daily, weekly, and monthly deposit limits directly from their account settings panel.

3.1 How Deposit Limits Work

• Daily Deposit Limit: The maximum total amount you can deposit into habajer within any single calendar day (Bangladesh Standard Time, BST UTC+6).
• Weekly Deposit Limit: The maximum total amount you can deposit within a rolling 7-day window.
• Monthly Deposit Limit: The maximum total amount you can deposit within a calendar month.

Deposit limits apply across all payment methods, including bKash, Nagad, Rocket, Upay, and bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, and others. Once a limit is reached, further deposits will be declined until the relevant period resets or until the limit is adjusted.

3.2 Changing Your Deposit Limit

Reducing a deposit limit takes effect immediately. Increasing a deposit limit is subject to a mandatory 72-hour cooling-off period before the higher limit becomes active. This deliberate delay is designed to prevent impulsive decisions made during periods of heightened play and to ensure that any limit increase is a considered, intentional choice.

3.3 Loss and Wager Limits

In addition to deposit limits, habajer also supports optional loss limits and session wager limits. A loss limit prevents your account from recording further losses beyond a specified threshold within a defined period. A wager limit caps the total amount you can stake within a session or day. Both can be configured from your account settings and are subject to the same 72-hour increase delay described above.

4. Time-Out & Cooling-Off Periods

Sometimes the best responsible gaming measure is simply stepping away from the platform for a defined period. habajer's time-out feature allows you to temporarily suspend your account for a short break without permanently closing it.

4.1 Available Time-Out Durations

• 24 hours
• 48 hours
• 7 days
• 30 days
• 90 days

During a time-out period, you will be unable to log in to habajer, make deposits, place bets, or participate in any games or promotions. Any scheduled or recurring deposits will also be suspended for the duration of the time-out. You may request a time-out at any time by contacting habajer support at [email protected] or through your account settings.

4.2 Resuming After a Time-Out

When a time-out period expires, your account will automatically reactivate and you may log in as normal. habajer will send a brief check-in message to your registered email address or mobile number when a time-out is about to end, to remind you of the responsible gaming tools available. If you wish to remain on a break beyond the original period, you can extend the time-out or move to a self-exclusion arrangement at any time.

5. Self-Exclusion

Self-exclusion is a more formal and longer-term tool for players who feel that gambling is causing them significant harm or who wish to stop gambling entirely. When you self-exclude from habajer, your account is closed and you are blocked from re-registering or accessing the platform for the duration of your self-exclusion period.

5.1 Self-Exclusion Durations

habajer offers self-exclusion for the following minimum periods:

• 6 months
• 1 year
• 3 years
• 5 years
• Permanent (indefinite) self-exclusion

Self-exclusion requests take effect immediately upon confirmation by the habajer support team. Any balance remaining in your account at the time of self-exclusion will be returned to you via the last payment method used — for example, back to your bKash wallet or Nagad account.

5.2 How to Request Self-Exclusion

6. Warning Signs of Problem Gambling

Problem gambling can affect people from all walks of life — from Dhaka professionals to students in Sylhet or Rajshahi. It often develops gradually and may not be immediately obvious to the person experiencing it or to those around them. habajer encourages all players to regularly reflect on their gaming behaviour by considering the following warning signs.

7. Support & Resources

habajer's responsible gaming support is available directly through our platform, but we also encourage players who need additional help to seek support from specialist organisations and professional counsellors. The following resources and contact channels are available to habajer players across Bangladesh.

7.1 habajer Direct Support

Our dedicated responsible gaming support team can be reached at [email protected] around the clock. Whether you want to set a deposit limit, request a time-out, initiate a self-exclusion, or simply talk through your concerns with a trained support agent, our team is here to help without judgment.

When contacting habajer support for responsible gaming assistance, please include your registered username and a brief description of what you need. All responsible gaming requests are treated with complete confidentiality.

7.2 Financial Wellbeing

If gambling has had a negative impact on your financial situation, habajer recommends seeking guidance from a qualified financial advisor or a consumer credit counselling service. Managing gambling-related debt is a practical and achievable goal with the right support in place. habajer's support team can point you toward general financial guidance resources upon request.

7.3 Mental Health Support

Problem gambling can sometimes be connected to underlying mental health challenges such as stress, anxiety, or depression. habajer encourages players who are experiencing mental health difficulties alongside gambling concerns to speak with a registered mental health professional. In Bangladesh, the National Mental Health Helpline is available as a primary point of contact for mental health concerns.

8. Protecting Minors

habajer takes the protection of children and young people from exposure to online gambling extremely seriously. In addition to our age verification procedures, habajer recommends that all parents and guardians in Bangladesh take proactive steps to prevent minors from accessing gambling content on shared devices.

8.1 Parental Control Recommendations

• Use parental control software on shared computers, tablets, and mobile devices to restrict access to gambling websites. Software options such as Net Nanny, Qustodio, and built-in device parental controls are effective tools for this purpose.
• Never share your habajer login credentials — username, password, or OTP codes — with any family member, including older teenagers. Your account is personal to you.
• Log out of your habajer account completely after each session on any shared device, and do not allow browsers to save your habajer password.
• Keep your habajer account details, including your bKash or Nagad linked number, private and secure at all times.
• If you suspect that a minor has accessed your habajer account or created their own account on the platform, contact habajer support at [email protected] immediately.

8.2 Reporting Underage Access

habajer takes all reports of potential underage access to the platform seriously. If you become aware of any minor who is accessing or attempting to access habajer, please report this to our team without delay. We will investigate all such reports promptly and take appropriate action, including account suspension and coordination with relevant authorities where necessary.